Maintenance

MAINTENANCE AND CARE OF YOUR HOME

BEFORE SUBMITTING YOUR MAINTENANCE REQUEST, read this page in its entirety.

Do you have a property maintenance emergency? If so, please do this: 1) call 719-492-5530 and 2) submit the issue in your tenant portal.

What constitutes an emergency? In general, an emergency is anything that can cause damage to the property, or cause harm or habitability issues to residents. 

If this is NOT an emergency, we require maintenance requests to be in writing, via your tenant portal. Before submitting the request, we ask that you complete some basic troubleshooting on the most common issues. (see below) 

Upon submission of your maintenance request, you will receive a reply (generally within one business day) from someone on our team explaining the next steps. If a vendor is sent a work order for the repair request, that vendor will contact you directly to schedule the appointment. When you schedule your time with our vendors, please hold your originally scheduled appointment or call them to reschedule with a minimum of 24 - hours notice. If you miss your appointment, you will be responsible for the "no show" fee. 

SUBMIT REQUEST

COMMON MAINTENANCE ISSUES


SUBMIT REQUEST

PROPERTY CARE AND MAINTENANCE

FLOODING/WATER LEAK

How to Shut Off Main Water Line

Check your tenant portal for a photo of the main water valve. In the event of a flood, know how to turn off the main water line. Typically, the main water line is located in the utility room/closet, near the water heater. The valve is typically located within 3 to 5 feet of where the water main enters the home. If you don't find it on the front wall, check for a mechanical room, or near the water heater or furnace. In a crawl space or with slab construction, the shutoff valve may be right inside the crawl space.  

flooding-water-leak

How to Shut Off Other Water Valves

When minor plumbing problems strike, you don’t need to shut off the water to the whole house – simply turn the valve behind the appliance or fixture that’s giving you trouble. The primary water shut off valves you should know about are located:


CHANGING THE FURNACE FILTER 

It is the tenant’s responsibly to change the filter either once a month or once every three months - depending on the quality of the furnace filter. Dirty filters damage the furnace and central air conditioning systems and may cause either to fail. Repairs caused by a dirty filter will be charged to the tenant.

changing-filter
changing-filter
changing-filter


PLUMBING - WIPES CLOG PIPES!

We've seen an increase in plumbing issues a result of wipes getting flushed in the toilet. While wipes may be easy to use, they don't belong in the toilet. Flushable wipes can lead to blockages & cause serious damage. They don't decompose like toilet paper and can lead to major back-ups in your pipes. These repair costs will be passed along to the tenant. In general, only toilet paper and human waste belongs in the toilet.  

Do NOT flush:


GARBAGE DISPOSAL

DO NOT put these items in the garbage disposal. These items belong in the trash.

  1. Potato peels…end up wedged in the drain and clog.
  2. Bones…too hard
  3. Veggies...carrots, celery, pumpkin, and other fibrous veggies. Stringy fibers can get wrapped up in blades and jam
  4. Egg shells...the hard outer layer of the shell is ground into a sand-like consistency that sticks to pipe walls and contributes to clogs, and the shell’s stringy membrane layer wraps around the disposal’s shredder ring.
  5. Coffee grounds...they reduce into a dense, thickly packed pasty wad and clog drains
  6. Onion Skins…the layer is so thin that it can pass through the disposal, missing the blades and wind up wedged in the drain, where it acts like a cargo net on a pickup, catching more items and holding them in place
  7. Oil, grease and fat
  8. Oatmeal…absorbs water, swells and clogs
  9. Nuts…gets caught in gear mechanism; makes “peanut butter” in drains.
  10. Trash
  11. Seeds and pits… get caught in gear mechanism.
  12. Corn Husks… binds up gear mechanism.
  13. Shells…any shell from nuts or seafood is too hard and clogs up the drain.
  14. Pasta…absorbs water, swells and clog

FREEZING TEMPERATURES – how to protect the home


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