Frequently Asked Questions

• Q: Can you hold a place before I apply?

  A: Unfortunately, we do not hold properties. We rent to the best qualified applicant at the close of our application pool window.

• Q: Do I pay first month’s rent and last month’s rent with my security deposit?

  A: No. You will pay your first month’s rent (prorated if your lease starts any day other than the 1st) with your security deposit at lease signing.

• Q: How old do you have to be to apply?

  A: Everyone 18 and older must submit their own application.

• Q: Is the deposit refundable?

  A: Yes, your security deposit is refundable less any applicable move-out charges (unpaid rent, utilities, fees, damages - less normal wear and tear). Your security deposit is not a prepayment of rent, and cannot be used to skip your last month’s rent payment. Your security deposit will be processed and postmarked no more than 60 days from your lease ending date or when you return the keys to Alliance PM (whichever happens last).

• Q: Who needs a cosigner?

  A: We do not accept cosigners. All applicants must be approved on their own financial merit.

• Q: You have a property I want to rent. How do I apply?

  A: Click here: Please note: we do not rent sight-unseen. You must schedule a showing and view the property in person before your application will be considered.

• Q: How do I pay rent?

  A: We offer three (3) ways to pay rent.

  1. EFT via your online tenant portal - cost: free. EFT credits your ledger immediately.
  2. PayNearMe - pay with cash at any of the supported PayNearMe retailers. PayNearMe credits your ledger within 15 minutes of submitting payment.
  3. USPS - mail a check, cashier’s check, or money order to our Box #. Rent is credited the day it is received in our office.

  A returned check fee will be assessed for all returned payments, and if your rent is late due to a returned payment, you will also be assessed a late fee.

• Q: I want to get a pet. What do I do?

  A: Contact us first via your online tenant portal! We will discuss if this is an option for your home. If a pet is a viable option for your home, you will be provided with all requirements your pet must meet, as well as the link you will need to visit to register your pet’s profile with us. You will also be required to sign our Animal Addendum acknowledging your rights and responsibilities.

• Q: I want to move out, but my roommate wants to stay. What do I do?

  A: Contact us via your online tenant portal. Have your roommate submit updated financials for the last two months. If your roommate is able qualify financially based off their individual income, we will process a Change to Lease removing you from responsibility of the lease terms. If your roommate cannot qualify on their own, they will have the option to find a new roommate to take your place. The new roommate must pass our application approval criteria before a Change to Lease will be processed. In the event there is not a new roommate to take your place, and your current roommate cannot financially qualify on their own merit, you will remain on the lease until the end of the current lease term, or you and your roommate have the option of breaking your lease early (early termination fee applies), and you are both free to move with 30-days written notice.

• Q: My lease expiration is coming and I want to move out. What do I do?

  A: Provide us with 30-days written notice via your online tenant portal.

• Q: Who is responsible for paying for repairs & maintenance requests?

  A: Owners pay for normal use maintenance requests. Tenants pay 100% of invoiced repairs for damages due to misuse, negligence, or intentional damages caused by themselves, their children, animals, and guests.